Support Services
Priority Support is for our customers who require more responsive assistance.
Responsive assistance
Support Packages
Priority Support comes from our team of Senior Support Engineers and Enterprise Managers committed to delivering faster response times, and faster issue resolutions.
| 152HQ Setup Assistance | QicWorks Ongoing Support | |||||
| Plan | Assisted | Performed | Customer | Partner | Priority | Premium |
|---|---|---|---|---|---|---|
| Details | You setup, we assist | We setup, you assist | QicWorks customer | QicWorks partner | Customer priority support | Customer premium support |
| Price | $1,600 | $4,000 | Free | Free | $250 per month | $1,000 per month |
| Dedicated support hours | 16 hours total* | 40 hours total* | 1 hour per month | 10 hours per month** | 2.5 hours per month** | 10 hours per month** |
| Access to help centre and support tickets | 7 x 24 Every Day | |||||
| Support offerings are bundled with Partner, Priority and Premium plans. | 8hrs/5days regional |
8hrs/5days regional |
8hrs/5days regional |
8hrs/5days regional
|
24/7 for high impact issues,
faster response times
|
24/7 for all issues,
Dedicated senior support team,
fastest response times,
Phone support
|
| Dedicated support person | No | Yes | No | Yes | Yes | Yes |
| Dedicated senior support team | No | No | No | No | No | Yes |
| Access to beta modules | No | No | No | No | No | Yes |
| Able to provide input to module development | No | No | No | Yes | Yes | Yes |
Notes 1. *Unused setup assistance hours can be drawn down on for training and support. 2. **Monthly support hours expire at the end of each period. 3. Prices are in Australian dollars and exclude GST. |
||||||
Enjoy 14 days free trial by signing up today.
Simple, no obligation, no credit card, no contracts, no hidden costs.