Support Services

Priority Support is for our customers who require more responsive assistance.

Responsive assistance

Support Packages

Priority Support comes from our team of Senior Support Engineers and Enterprise Managers committed to delivering faster response times, and faster issue resolutions.

  152HQ Setup Assistance QicWorks Ongoing Support
Plan Assisted Performed Customer Partner Priority Premium
Details You setup, we assist We setup, you assist QicWorks customer QicWorks partner Customer priority support Customer premium support
Price $1,600 $4,000 Free Free $250 per month $1,000 per month
Dedicated support hours 16 hours total* 40 hours total* 1 hour per month 10 hours per month** 2.5 hours per month** 10 hours per month**
Access to help centre and support tickets 7 x 24 Every Day
Support offerings are bundled with Partner, Priority and Premium plans.
8hrs/5days regional
8hrs/5days regional
8hrs/5days regional
8hrs/5days regional
24/7 for high impact issues,
faster response times
24/7 for all issues,
Dedicated senior support team,
fastest response times,
Phone support
Dedicated support person No Yes No Yes Yes Yes
Dedicated senior support team No No No No No Yes
Access to beta modules No No No No No Yes
Able to provide input to module development No No No Yes Yes Yes
Notes
1. *Unused setup assistance hours can be drawn down on for training and support.
2. **Monthly support hours expire at the end of each period.
3. Prices are in Australian dollars and exclude GST.

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