Priority Support Services
Priority Support is for our customers who require responsive assistance.
Responsive assistance
Support Packages
We find that most account owners are less reliant on additional support once they are up and running. We do offer priority support packages to fast moving business.
| Customer | Partner | Priority | Premium | |
| Details | QicWorks customer | QicWorks partner | Customer priority support | Customer premium support |
| Price | Free | Free | $500 per month | $1,000 per month |
| Dedicated support hours | *10 hours per month | *5 hours per month | *10 hours per month | |
| Access to help centre and support tickets | 7 x 24 Every Day | |||
| Support tickets | ||||
| Email support | Standard | Expedited | 4 hours | Expedited |
| Phone support response time (within) | 24 hours | 4 hours | 4 hours | 2 hours |
| Chat support | Standard | Immediate | Immediate | Immediate |
| Dedicated support person | No | Yes | Yes | Yes |
Notes 1. *Monthly support hours expire at the end of each period. 2. Prices are in Australian dollars and exclude GST. |
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