Priority Support Services

Priority Support is for our customers who require responsive assistance.

Responsive assistance

Support Packages

We find that most account owners are less reliant on additional support once they are up and running. We do offer priority support packages to fast moving business.

  Customer Partner Priority Premium
Details QicWorks customer QicWorks partner Customer priority support Customer premium support
Price Free Free $500 per month $1,000 per month
Dedicated support hours *10 hours per month *5 hours per month *10 hours per month
Access to help centre and support tickets 7 x 24 Every Day
Support tickets
Email support Standard Expedited 4 hours Expedited
Phone support response time (within) 24 hours 4 hours 4 hours 2 hours
Chat support Standard Immediate Immediate Immediate
Dedicated support person No Yes Yes Yes
Notes
1. *Monthly support hours expire at the end of each period.
2. Prices are in Australian dollars and exclude GST.

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