Additional Support

Services

We offer additional support where and when needed!

  152HQ Setup Assistance QicWorks Ongoing Support
Plan Assisted Performed Basic Partner Priority Premium
Details You setup, we assist We setup, you assist QicWorks customer QicWorks partner Customer priority support Customer premium support
Price $1,600 $4,000 Free Free $250 per month $1,000 per month
Dedicated support hours 16 hours total* 40 hours total* 1 hour per month 10 hours per month** 2.5 hours per month** 10 hours per month**
Access to help centre and support tickets 7 x 24 Every Day
Support offerings are bundled with Partner, Priority and Premium plans.
8hrs/5days regional
8hrs/5days regional
8hrs/5days regional
8hrs/5days regional
24/7 for high impact issues,
faster response times
24/7 for all issues,
Dedicated senior support team,
fastest response times,
Phone support
Dedicated support person No Yes No Yes Yes Yes
Dedicated senior support team No No No No No Yes
Access to beta modules No No No No No Yes
Able to provide input to module development No No No Yes Yes Yes
*Un-used setup assistance hours can be drawn down on until used. **Monthly support hours expire at the end of each period. Prices are in Australian dollars and exclude GST.

Training Courses

We offer face-to-face or video conferencing training courses!

Module Duration Cost Persons (Max) Details
QicWorks Overview 2 hours $400.00* 10 Designed for management, this training session provides a general overview of all QicWorks features and advantages.
QicWorks Payroll 3 hours $600.00* 4 This course is an in-depth deep dive into understanding staff, payroll, leave, rates, department setup and account package synchronisation. It includes a hands-on approach to payroll setup and is designed for management and hr personnel.
Business / Accounts 2 hours $400.00* 4 Account personnel and management will love our Business Accounts training as we step through the QicWorks Business module – taking your invoices and expenses from your Job Costings to your accounting software
Operations - Mobile App 3 hours $600.00 10 This hands-on course has been designed specifically for operations staff. It takes users through the mobile app and includes creating Timesheets, Shift Reports, Time Clock and Visitor log, to capturing field receipts, dockets, purchase orders, as well as completing your digital forms. It includes trouble shooting and synchronisation of your mobile data back to the webserver.
Digital Forms 2 hours $400.00* 4 Take your forms to the next level with our Digital Forms training, where users will learn how to create and manage their very own digital forms.
Job Time Management 2 hours $400.00* 6 This course has been designed to help operations staff and supervisors fully understand time management. Run through how to capture time via timesheets and shift reports and includes processing time approval.
Jobs Financial 2 hours $400.00* 4 Learn about QicWorks Job Financials. In this course we cover setting up your job’s financials, approving costs, through to reporting on your job profitability. This course has been designed for those responsible for job costings such as high-level supervisors, estimators, management and cost controllers.
Job Planning 2 hours $400.00* 4 Designed specifically for management and Job Planners this course provides an understanding of QicWorks planning tools and processes.
Module - Training 2 hours $400.00* 4 Our Training module course provides hr and safety personnel with an overview of how to onboard new staff members, create training courses, request and update qualifications and automate resource compliance.
Module - HSEC       Not available yet.
Module - Inventory Management       Not available yet.
Module - Estimating       Not available yet.
Module - Asset Management       Not available yet.
Module - Risk Management       Not available yet.
Open Session 4 hours $1,000.00 4 This is an open forum where any area or questions pertaining to QicWorks can be covered.
*Training courses are free for active QicWorks Partners. Note, accommodation and travel expenses may be an additional costs. Prices are in Australian dollars and exclude GST.

Need help?
Contact us

1300 965 192

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