Services
We offer additional support where and when needed!
| 152HQ Setup Assistance | QicWorks Ongoing Support | |||||
| Plan | Assisted | Performed | Basic | Partner | Priority | Premium |
|---|---|---|---|---|---|---|
| Details | You setup, we assist | We setup, you assist | QicWorks customer | QicWorks partner | Customer priority support | Customer premium support |
| Price | $1,600 | $4,000 | Free | Free | $250 per month | $1,000 per month |
| Dedicated support hours | 16 hours total* | 40 hours total* | 1 hour per month | 10 hours per month** | 2.5 hours per month** | 10 hours per month** |
| Access to help centre and support tickets | 7 x 24 Every Day | |||||
| Support offerings are bundled with Partner, Priority and Premium plans. | 8hrs/5days regional |
8hrs/5days regional |
8hrs/5days regional |
8hrs/5days regional
|
24/7 for high impact issues,
faster response times
|
24/7 for all issues,
Dedicated senior support team,
fastest response times,
Phone support
|
| Dedicated support person | No | Yes | No | Yes | Yes | Yes |
| Dedicated senior support team | No | No | No | No | No | Yes |
| Access to beta modules | No | No | No | No | No | Yes |
| Able to provide input to module development | No | No | No | Yes | Yes | Yes |
Notes 1. *Unused setup assistance hours can be drawn down on for training and support. 2. **Monthly support hours expire at the end of each period. 3. Prices are in Australian dollars and exclude GST. |
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Need help?
Contact us
1300 965 192
